- Look online for local repair shops that claim to specialize in your make of vehicle.
- Read their online reviews. Do note, however, that not all reviews are honest. For example, some repair shop owners may have their friends and relatives submit fake reviews. Occasionally, fraudulently negative reviews may be posted by envious competitors. Reviews that provide considerable detail are usually more likely valid. My advise is consider reviews in making your choice, but do not base your entire decision on them.
- Drive by the shop. Does it look messy? Are the cars in the lot clean? A neat shop usually demonstrates the shop owner cares about appearance, which could translate into pride in their work. Also, check to see if your type of vehicle is on the premises. If you see Toyotas and Fords but no German vehicles, this should influence your decision.
- Walk into the shop and ask to speak with the owner or service manager. When you are greeted, notice the individual’s appearance. Then explain why you are considering having this shop perform your maintenance and future repairs. Observe also the attitude and level of interest the person has.
Do you feel comfortable with this person? Then mention to the owner or manager that you have a few more questions to ask. He or she may be too busy to continue addressing your concerns. However, this may no necessarily be negative. On the other hand, you do want to voice and receive responses to your questions. So, ask to make a phone appointment to return when the owner or manager can chat.
What You Can Expect
Some owners and service managers will be friendly and try to be helpful. Others may attempt to sell you on using their services and not be completely honest. A few may even criticize their competitors. This is not what you want.
What We Do
We keep our shop clean and neat, and my technicians maintain a well-groomed appearance. My policy is to encourage prospective customer to ask questions and to provide honest responses.
Maintenance Tip: Transmissions
Your transmission should last at least 150,000 miles. Te best ensure this, have the transmission fluid flushed at 75,000 to 80,000 miles and again between 130,000 and 150,000.
17765 Sierra Highway
Santa Clarita, CA 91351