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Our Pledge to Our Customers
We promise you will:
- Receive a thorough, easy-to-understand explanation of what’s wrong with you car and what it will take to fix it.
- Receive an accurate, fair estimate prior to agreeing on repairs.
- Be kept informed concerning the progress of your repairs.
- Have all major repairs completed
Is your car not running right?
Has your warning light come on?
It’s time to visit a repair shop
But can be sure you will choose the right shop… one deserving of your trust? This means a repair shop that:
- is expert at diagnosing and fixing your car
- communicates openly and honestly,
- makes it easy to understand you vehicle’s issues, and
- is sensitive to your budget situation.
You probably prefer doing business with a shop whose owner aspires to make you a long-term customer, and desires for you to be so delighted with their service you will repetitively voice your appreciation to other German car owners.
Over the 30 years I have owned German auto repair shops, I have heard dozens of stories from customers who had negative experiences with the repair shops they had previously used. Most repair shop owners understand that, to be successful, they need to treat their customers with respect and always do their best to provide quality repairs. Yet, not every shop owner is competent, not all competent shop owners have capable staff, and many shop owners are not proficient enough at running a business. These can adversely affect the consistency of the quality of your repairs.
So, how do you choose the right German auto repair shop?
Are we the better choice? Learn More
Bosch Certified Auto Center
As a Bosch Certified Auto Center, we specialize in the service and repair of German cars: Audi, BMW, Mini, Mercedes, Porsche, VW and Sprinter Vans. Our service include:
Engine and transmission
Batteries, belts & hoses
OEM Quality Parts *
1 to 2 day turnaround most instances
Free shuttle to and from home to work throughout the SCV
24 month, 24,000 national warranty on repairs
Free wi-fi, soft drinks & snacks
All estimates & invoices are presented as computer printouts with details of diagnosis, work that was done. and itemization of all charges... read more
*unless otherwise stated in writing
Tip: Dealers vs. Independent Repair Shops for German Autos
Most dealership technicians do not want to work on cars more than three years old. This is because technology significantly changes each year. Newer technicians lack adequate training on older vehicles, while veteran techs have had to concentrate so much on newer car software that they tend to forget their training on older cars. Thus, they often have trouble diagnosing vehicles more than three years old. So, if your car is more than three, our advice is search for an independent repair shop with experience working on the make and model of your car. Read more…
Worked with Tom a few times and all were great experience. The service is great – pricing is very good and fair. If something is wrong Tom is always there to fix the problem and stands by his work. I would recommend this shop completely
Tom, the owner, is a great honest mechanic, fast and efficient. He has been taking care of my Porsche and my BMW for years. He would actually discourage you from unnecessary work.
Honest mechanic and honest pricing